"Thank you Click On for the fantastic service from the point of purchase right through to delivery. I've received regular updates all the way and service well above my expectations - including the delivery guys who handled and assembled my table with great care! "
Just wanted to say a big thanks to Click On for replacing the base of our Sticotti dining table this afternoon. It's not often that such issues are dealt with so quickly and handled so professionally!
The customer service we've experienced will go a long way towards us recommending Click On to any of our friends who are looking at buying furniture in the future.
Shane & Maria Russell.
"Dear Clickon Furniture
I received my furniture (Tulip fibreglass top table and replica Bertoia wire chairs)a day early. The delivery arrived well packaged and protected and easily suvived the trip from Melbourne and 3 flights of stairs. I am extremely happy with the purchase, which was exactly as described although the table was quite a bit heavier than anticipated and became quite the comedy putting it together. I was grateful for the tools supplied and the items went together easily unlike some flat packed furniture I have bought in the past(holes misaligned, too small etc).
Thank you so much for your service, updates and final delivery of the furniture - you have exceeded my expectations and I will not hesitate to recommend your company and your products to my friends and office manager (who regularly updates our furniture at work)."
"Thank you for your excellent service!
I bought this chair for my husband for our wedding anniversary which is on 10th May. I expected some weeks delay in delivery and wanted to make sure it arrived for that day. Consequently, a delivery time of 2 days from receipt of order was totally unexpected - and delighted this customer.
Peter and I are in the corporate training business so we understand how important it is to exceed the customer's expectations.
We would be grateful if you would allow us to use this good news story in our sales training, to illustrate this point. It, of course, will be good advertising for your organisation. We train corporate groups in sales of up to 1000 people a year, from all over Australia and from varied imdustry groups.
I look forward to your response.
Once again, thanks and keep up the good work."
Carol E Crossley
Thanks again to you and Shin your professional approach which is fantastic and reassuring. If you ever need a positive response for sales pitch we would be more than happy to accommodate. We are very satisfied customers!"
"Artichoke Pendant Lamps arrived yesterday and the electrician has just put them together and installed. They are amazing, thankyou. I am a very happy customer. Can't wait for the lounges now!!!!"
I love the chair and want to thank you for your great service. Brilliant. I will look forward to shopping with you again.
I am very excited and look forward to sitting in the chair, the reproduction is VERY good and VERY hard to fault. I’ve been looking at these chairs for a long time and its been a long held dream to own one but I could never bring myself to spend all that money. So thanks for finding a near perfect reproduction for me!."
Yes, the table did arrive safe and sound and it's very impressive. Thank you for informing me of your contact with a great removalist that has good rates, it does make things so much more realistically priced when the freight is reasonable.
I would be very interested in see your new furniture and lighting as soon as you have it available!"
Yes thank you, we have recieved the coffee table in perfect condition, and we are very very pleased with it. sorry for the delay in thanking you, but i have been very busy with work. my wife and i will be recommending you to our friends. we look forward to buying from you again in the near future. once again, thank you Ivan for your professional service."
"Dear Clickon Furniture,
My coffee table arrived late yesterday afternoon and I am totally thrilled. It was packaged thoroughly and all my family agree that it truly gorgeous. Thank you for your very professional service. Cheers"
The white fibreglass Panton S chairs we bought are absolutely fantastic. The perfect mix of form, functionality and comfort. They will be the perfect addition to our extension. We looked everywhere for high quality chairs that weren't plastic and only found them at clickonfurniture.com.au. We had to place a back order but were kept updated regularly with delivery times and when we finally received our order they were packed carefully and came half way across Australia in perfect condition.
We look forward to shopping with you again."
"Hi Clickon Furniture,
The Florence 'L' shape sofa we purchased is divine! It was everything we thought it would be and more! I love to have my espresso on it and read the paper HOWEVER, alas, I had nowhere to put my coffee, so we bought the nest of 3 glass tables. We love those as well!
When they arrived, the shipping company had accidentally broken the large one and we got in touch with Ivan and within 3 days, we had a replacement. So Ivan, I gotta' say, your service is next to none!!! :) and now I have somewhere to put my coffee!!! Thank you."
Thank you, we have indeed received the side table.
The service was great, very friendly and always very speedyin replying to any emails. I have not unpacked the table yet as we are moving next week and I like to keep it packed to protect it as good as possible.
I would certainly like to order again from clickonfurniture should there be anything we would like.
Thank you for your professional and excellent service."
And hundreds more satisfied customers...