FAQs

Q: I am very interested in your furniture, can I see them before purchasing?

A: Of course, we have a showroom at 182 Johnston Street, Fitzroy VIC. You are most welcome to view your favourite piece of furniture before purchasing. Please be aware however that we do not always have all of our furniture on display. Check the status of the piece you would like to view by contacting our showroom on(03) 9417 1183 to check what is currently on display.

Q: What time are you open?

A: We are Monday to Friday 10am - 5pm, Saturday to Sunday 10am - 4pm.  

Q: How do I pay if I wish to purchase from you?

A: It is simple and easy to make a purchase. Simply follow the checkout process by entering your delivery address and confirming the order. We accept credit cards through phone or internet, direct debit, Paypal or you can pay Cash in store. 

Q: Is it safe to pay by credit card through your website?

A: Our website is secured by SSL system, offering you peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. This means that you can rest assured that communications between your browser and this site's web servers are private and secure.

Q: I live in Sydney, how long does it take to arrive?

A: Most of our deliveries to interstate will be done by express. It takes 1-2 days to arrive to Sydney once the payment has cleared. Bulky or heavy items like sofas or sideboards are delivered via professional furniture removalist, which normally takes 7-10 working days. Contact our showroom for an estimated delivery time for other Australia wide deliveries.

Q: Some of your products are out of stock, what should I do to pre-order?

A: Please call/ email to place an order and pay a minimum 50% deposit of the sale price to reserve for the coming goods. Once payment has cleared, we will issue an invoice and advise you of the actual date of delivery once confirmed.

Q: How do I know the delivery cost for my order? 

A: Due to the difference in the size of products, delivery cost might vary. A postage calculator is available for all products. Alternatively, contact our showroom for your delivery cost.

Q: Can I pick up the item from your warehouse?

A: You are most welcome to pick up the item from our Melbourne warehouse, and it is FREE. Pickup is available Monday-Friday by appointment only.

Q: Do you ship internationally?

A: Unfortunately we do not offer international shipping.

Q: What should I do if the goods delivered to me were damaged?

A: All our deliveries are fully insured. It is the customers responsiblity to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. We suggest that customers take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. Clickon Furniture will bear the delivery cost for replacements only if the claim is lodged within 24 hours receipt of goods.  Any claims after 24 hours will be treated as a warranty claim and the buyer has to pay for replacement's delivery cost.

Q: How do I obtain a refund?

A: If you are unhappy with the product (except for lighting) you are entitled to a refund providing that we are informed within 7 days of delivery. All  delivery cost will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition.  Once we receive and inspect the goods, we will refund you your money, minus your delivery cost if everything is in perfect condition.