Terms and Conditions
Terms & conditions of sales:
Unless specified, all products are covered with a 12 month manufacturer's warranty if the damage is due to manufacturing
defect. Warranty is not applied to commercial usage. This warranty does not cover normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss.
Upon receipt of full payment and the invoice, Clickon Furniture assumes that you have accepted the terms outlined above.
Shipping Policy
All delivery costs quoted are based on ground floor basis, unless stated otherwise. It is the buyers' responsiblity to make arrangement to carry the item upstairs. Our courier company does not offer delivery to upstairs, unless arranged beforehand.
14-days Money Back Guarantee - Refund Policy
We are so confident you will be delighted with your purchase that we are proud to offer you a 14-day no quibble returns policy.
If you are unhappy with the product you are entitled to a refund providing that we are informed within 14 days of delivery. All delivery cost will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way.
Lighting that have been installed cannot be returned due to safety purpose.
Custom Made Items - Refund Policy
Buyer has the responsibilities to ensure custom ordered items are what they are after. We do not offer a refund for custom ordered products due to change of mind.
Damaged Goods - Refund Policy
It is the buyers' responsibility to inspect the goods within 14-days of delivery. Any damage/faulty claims or refunds after 14 days of delivery will be treated as a warranty claim. Buyer has to pay for all delivery costs incurred in the claim process.
24 hr Notification Needed for Selected Items
Please note that with more fragile items or those with a gloss finish, especially Noguchi Coffee Table Glass Top, all fibreglass material, etc we require a 24 hour notice period on any initial faults (eg. scratching) on the receival of goods. For more information on what products are covered under this policy please contact our showroom staff.
Warranty Terms & Conditions
Clickon Furniture warrants all goods, except for fragile items under note: 24hr notification needed, from manufacturing defects ie material and workmanship for a 12 months period. Warranty does not cover normal wear and tear,commercial use, damage arising from abnormal use, not properly maintained and being modified goods. Clickon Furniture has the ultimate discretion to obtain proof of purchase and any further information to decide on warranty outcomes.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.
