FAQs

faqs

Ordering

  1. I am very interested in your furniture, can I see them before purchasing?
  2. What happens after I place my order online?
  3. Some of your products are out of stock, what should I do to pre-order?
  4. I wish to purchase an item but do not need it delivered until a further date. Can you hold it for me?

Payment

  1. How do I pay if I wish to purchase from you?
  2. Is it safe to pay by credit card through your website?

Delivery

  1. I do not live in Melbourne, how long does it take to arrive?
  2. How do I know the delivery cost for my order?
  3. Can I pick up the item from your warehouse?
  4. Can I pick up the item from your Melbourne showroom?
  5. Can I pick up the item from your Sydney showroom?
  6. Can I pick up my purchase from your Brisbane showroom?
  7. Do you ship internationally?
  8. Can I get someone to assemble the furniture for me?

Damages and Returns

  1. What should I do if the goods delivered to me were damaged?
  2. How do I obtain a refund?

Others

  1. What time are you open?
  2. Do you offer trade discounts?
  3. Do you do laybys?
  4. Is my personal information kept private?
  5. How can I use a Gift Certificate?
  6. I accidentally unsubscribe from Clickon Furniture's newsletter. How can I re-subscribe again?

 

 

ORDERING

 

Q: I am very interested in your furniture, can I see them before purchasing?

A: Of Course. You are most welcome to view your favourite piece of furniture at our showrooms or warehouse. Please be aware that we do not always have everything on display in the showroom and, viewing at the warehouse is by appointment only. You can contact us on 03 9417 1183 (Melbourne) or 02 8084 6028 (Sydney) to enquire about the display or stock status of the product you wish to view.

 

 

Q: What happens after I place my order online?

A: After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and attach a copy of your invoice. We will then be in contact to arrange for delivery.

 

 

Q: Some of your products are out of stock, what should I do to pre-order?

A: It is simple and easy. You just need to call or email us to place an order. We usually require a minimum of 50% deposit of the sale price to reserve the coming goods. Once payment has cleared, we will issue an invoice and advise you on the estimated arrive date of your order.

 

 

Q: I wish to purchase an item but do not need it delivered until a further date. Can you hold it for me?

A: Sure thing! We are happy to put the item on reserve for you and, it can be held up to 6 months. We normally request a full payment for this to be done.

 

 

PAYMENT

 

Q: How do I pay if I wish to purchase from you?

A: You can pay straight away by checking out online. We accept credit cards (Visa and MasterCard), direct debit and Paypal. Otherwise, you can also pay over the phone or by Cash in our store.

 

 

Q: Is it safe to pay by credit card through your website?

A: Our website is secured by SSL system, offering you peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. This means that you can rest assured that communications between your browser and this site's web servers are private and secure. All online payments are secured and processed by Secure Pay.

 

 

DELIVERY

 

Q: I do not live in Melbourne, how long does it take to arrive?

A: Most of our deliveries to interstate will be done by express. For small and light items, it usually takes 2-4 business days once despatched. However, for bulky and heavy items like sofas, sideboards and Ethnicraft pieces, they will be delivered via a professional furniture removalist, which normally takes 5-10 working days from despatch.

 

 

Q: How do I know the delivery cost for my order?

A: Due to the difference in the size of products, delivery cost may vary. A postage calculator is available for all products. Alternatively, contact our showroom for assistance.

 

 

Q:Can I pick up the item from your warehouse?

A: You are most welcome to pick up the item from our Melbourne warehouse, and it is FREE. However, Pickups are only available Monday-Friday by appointment only. Our warehouse is located at Mount Waverley, VIC.

 

 

Q:Can I pick up the item from your Melbourne showroom?

A: Due to health and safety regulations, only small items can be picked up from our showrooms. Items heavier than 20kg are not allowed to be picked up from showrooms. Please allow 4-7 working days for your order to be ready for pick up from showrooms. Our showroom team will contact you once your order is ready.

 

 

Q:Can I pick up the item from your Sydney showroom?

A: Due to health and safety regulations, only small items can be picked up from our showrooms. Items heavier than 20kg are not allowed to be picked up from showrooms. Please allow 7-14 working days for your order to be ready for pick up from showrooms. Our showroom team will contact you once your order is ready.

 

 

Q:Can I pick up my purchase from your Brisbane showroom?

A: Only store stock can be picked up from the Brisbane showroom. No online orders can be dispatched in the showroom due to Health and Safety Regulations and restricted access.

 

 

Q: Do you ship internationally?

A: Unfortunately we do not offer international shipping.

 

 

Q: Can I get someone to assemble the furniture for me?

A: For all Melbourne deliveries, this is a service that our warehouse team currently offer at a premium cost. For all deliveries outside Melbourne, an external courier company will be hired and, they normally do not offer this service. However, most of our products come with instructions to guide you along your way.

 

 

DAMAGES AND RETURNS

 

Q: What should I do if the goods delivered to me were damaged?

A: All our deliveries are fully insured. It is the customers’ responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. We suggest that customers take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. Clickon Furniture will bear the delivery cost for replacements only if the claim is lodged within 24 hours receipt of goods. Any claims after 24 hours will be treated as a warranty claim and the buyer has to pay for replacement's delivery cost.

 

 

Q: How do I obtain a refund?

A: If you are unhappy with the product (except for lighting and homewares), you are entitled to a refund providing that we are informed within 7 days of delivery. All delivery cost will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition. Once we receive and inspect the goods, we will refund you your money, minus your delivery cost if everything is in perfect condition.

 

 

OTHERS

 

Q: What time are you open?

A: Both our Melbourne, Sydney and Brisbane showrooms are open Monday to Friday 10am - 5pm and, Saturday to Sunday 10am - 4:00pm.

 

 

Q: Do you offer trade discounts?

A: We do not have a standard trade price list but, do offer package deals based on individual jobs. Therefore if you are interested in a few items, please contact our showroom staff and they will be able to quote accordingly.

 

 

Q: Do you do laybys?

A: No, unfortunately we do not offer laybys.

 

 

Q: Is my personal information kept private?

A: Please be assured that your personal information is kept private and confidential and, at no point we will share it with a third party.

 

 

Q: How can I use a Gift Certificate?

A: Simply follow the usual procedures when shopping online and insert your voucher code (found on your voucher card) when checking out.

 

 

Q: I accidentally unsubscribe from Clickon Furniture's newsletter. How can I re-subscribe again?

A: Please follow this link to re-subscribe to our newsletter list